CUSTOM PRINTED IN NZ IN 3–5 WORKING DAYS + SHIPPING | FREE NZ SHIPPING OVER $200

FREQUENTLY ASKED QUESTIONS

How long does it take to print and when will my order ship?

You can see the current production time in the banner at the top of the page.

Generally printing takes up to 5 working days from confirmed payment, plus 1-2 days shipping, or we do have a 3 working day rush order plus shipping available for $5 per item.

You can see your actual order ship by date in your order email which was sent at the time of ordering, or by logging in to your account.

Our Standard Orders take up to 5 working days to print, and then are shipped by overnight tracked courier.
Our Rush Orders take up to 3 working days to print, and then are shipped by overnight tracked courier.
For Rural Delivery allow up to 3 working days for shipping.
Please note these shipping times may change particularly at peak times like Christmas. Prior to checkout, you will be given the actual ship by date.

We do not guarantee the courier side of things as we have no control over this.

Are you NZ made and based in New Zealand?

Yes NZ made born and bred Aotearoa NZ

Do you offer Afterpay?

Yes we have Afterpay

Can I just print one thing?

Yes of course. Our minimum order is one :)

What types of printing do you offer?

We offer high quality digital Direct to Garment (DTG) printing, Direct to Film (DTF) printing, Sublimation, Screenprinting and Embroidery.

What products can I print?

We print onto high quality cotton t-shirts, singlets, hoodies, sweatshirts, bags, pillowcases, tea-towels, cushion covers, aprons, wall banners and more. All of these are available on this site.  We also have access to hundreds more products from our suppliers.

What if something is out of stock?

Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know by the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.

Can I supply my own clothing for you to print?

We only print on our own supplied apparel to guarantee quality.

How do I know what size I need?

The measurements are given for each product on the website. Body Width is measured flat from seam to seam, usually under the armpit. Body Length is measured from the shoulder to the hem. Please note that measurements can vary +/- 2.5cm, this is within our supplier's tolerance.

How do I reorder a previous order?

You just log in to the website, with your username and you can reset your password if you’ve forgotten it. Then you go to your previous orders, click the checkbox on the left next to the order you want to reorder and then click reorder at the top right. This will add your previous order to the cart, where you can then go in and edit it for sizes, quantity, colours etc, or duplicate it if you want to make some more changes.

How do I take care of my print?

For the best results, wash inside out on a cool wash. Your print will last longer if you don't tumble dry, and use a cool iron only if necessary.

Can I pick up my order?

Sorry no, in order to keep our prices down and pass those savings on to you, we are an online store only.

Do you ship internationally?

Yes we do. For more information go to the shipping page.

How do you ship your products?

We ship in home and commercially compostable courier satchels or satchels made from recycled plastic. We don't send any extra packaging apart from care instructions.

 

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